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Location & Hours

Patients are regularly scheduled in our Saranac Lake office from 8:00 AM to 5:00 PM Monday through Friday. Patients can also be seen in our St. Regis Falls office on Wednesdays by Dr. Peter Koppenheffer and our Physician Assistant Lisa O'Connor. Dr. Kristen Frank-Dixon and Physician Assistant Lisa O'Connor are also available to see patients at our Tupper Lake office on Thursdays. In addition, house call visits can be arranged for established patients that are unable to leave their homes due to a medical condition.

Appointments can be made by calling our receptionists at 518-891-4OOO. When scheduling an appointment, please tell the receptionist the name of the doctor you wish to see and the type of visit you think you need: urgent, new patient, routine visit, annual exam, well child check, etc.

Your appointment time is saved exclusively for you, if you are unable to make a scheduled appointment, please inform the office as soon as possible. This will allow us to give your appointment time to another patient. Emergencies may arise when you must see your primary care physician. If this is not possible, you can either be seen by the physician on-call for that day or a physician assistant. If an emergency exists, please make this clear to the receptionist or nurse with whom you are speaking. When the office is not open, there is always a physician from this practice on call. You may reach this physician by calling the Adirondack Medical Center (hospital) at 518-897-2744; you will receive a call back from our physician within half an hour.

Patient Portal

Medical Associates is pleased to offer our patients our new patient portal. Through this secure portal our patients can request appointments, request prescription refills, view their medical records, receive educational materials, pay bills on line, send messages to our clinical staff and receive health maintenance reminders. Access to the portal is set up automatically once we have a dedicated e-mail address. This address has to be for patients over the age of 18 and cannot be shared with another person or be a work e-mail. Just provide your e-mail address to our front desk staff and we will take care of the rest.

You may access the patient portal through the following link: https://mycw28.eclinicalweb.com/portal2716/jsp/login.jsp.

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